Dónal’s Tarts Delivery Service

1. We deliver every day of the week, except Mondays. We require a lead time of 2 days for all orders, for example, order Monday for delivery Wednesday. A time slot can be booked through our website.

While we always strive to deliver within the dedicated time slot, occasional delays may occur due to traffic or other unforeseen circumstances. To ensure timely delivery, we recommend selecting an earlier delivery slot if you require the order closer to a specific hour. 

We deliver with the London area. Please input your address on the orders page to confirm we deliver to your area.

1. The minimum delivery order is £12.

2. Payments And Prices

1. The price will be set out on our website, www.donalstarts.com, and valid on the day of the order.

2. For any cancellation after cut off time no refund will be issued.

3. Price and availability information are subject to change without notice.

4. We accept payment by PayPal, Google Pay and most leading credit and debit cards including Visa, MasterCard, American Express, Maestro and Delta. Payments will be charged against your card at the time of order. Cash payments are not accepted.

3. Cancellations and Deliveries

1. If you wish to exchange or add additional products to your order, please contact our team by filling out the contact form here before midday (12:00pm) the day before collection/delivery date. We are unable to accept voicemails or direct messages on social media as notifications of a cancellation and any amendments/cancellations must be confirmed in writing.

2. It is the customer’s responsibility to ensure that the details are correct on their order. We are unable to amend or cancel your order on the date of delivery/collection if the information provided is incorrect. Any amendments or cancellations need to be made by midday (12:00pm) the day before collection/delivery date.

3. We cannot be held responsible for parcels not delivered due to incorrect or missing shipping information entered at the checkout, if the recipient isn't home, or if your parcel is delayed through no fault of our own. If you are not available at the time of delivery, our courier will attempt to leave your delivery in a safe place. However, if there is no safe place available or alternative delivery instructions are not provided, the order will be returned to the store where it was produced.

4. If you've instructed us to leave your delivery with the concierge or receptionist, please ensure that their policy permits the acceptance of perishable items, as food items are often refused.

5. If any part of an order is rejected upon delivery, or if any part of your order is damaged or missing, you must notify us immediately via our contact form. Concerns regarding damaged items, food quality, or missing items must be raised within 24 hours, and proof may be requested. If you are unable to provide evidence when requested, we will be unable to offer a refund or replacement.

4. Our Terms Of Supply

1. Dónal’s Tarts supplies strictly for direct customer use and under no circumstances is our food to be re-sold to a third party or offered at subsidised or inflated rates to a third party. This restriction also applies to in-house catering arrangements where contract caterers are ordering on behalf of clients.

2. Customers will comply with any instructions and recommendations of Dónal’s Tarts in relation to the storage and use of products (for example and without limitation, use by dates)

5. Liability

1. The liability of Dónal’s Tarts in contract, tort (including, without limitation, negligence) or otherwise in respect of any products delivered or otherwise in connections with an order or for any loss, injury or damage attributable directly or indirectly thereto will, at the sole option of Dónal’s Tarts, be limited to: (a) delivering replacement products (at Dónal’s Tarts expense); or (b) refunding any sums paid to Dónal’s Tarts for the products.

2. Dónal’s Tarts will not be liable (whether or not caused by Dónal’s Tarts negligence) for any loss of profit or goodwill or opportunity or reputation suffered or incurred by any third party, nor for any indirect or consequential loss.

3. Nothing in these terms will limit or exclude the liability of Dónal’s Tarts for death or personal injury caused by negligence on its part and nothing in these terms will affect your statutory rights.

6. Contact Dónal’s Tarts

1. For any inquiries regarding your order, please feel free to contact us using our website contact form.